Insurance Collision Repair · Herndon, VA

Your insurance company doesn't choose your body shop. You do.

In Virginia, you choose who repairs your vehicle. Autohaus works with all major insurance companies and handles the claim paperwork for you.

Get a Free Collision Estimate Call (703) 471-4515
Virginia Law

Your Rights in Virginia

What state law says about who repairs your vehicle.

  • You choose the shop

    An insurer can't require you to use a particular repair shop as a condition of paying your claim. The Virginia SCC says the final decision is yours.

  • Recommendations are optional

    If your insurer recommends a shop, it must tell you you're under no obligation to use it and disclose any financial interest it has in that shop.

  • Aftermarket parts are disclosed

    If the insurer's estimate uses non-OEM exterior parts, it must tell you in writing, and those parts must be at least equal in fit, quality and performance.

  • Payment follows local rates

    Insurers base payment on the prevailing competitive price for similar repairs in the area. We review the estimate with you before work begins.

General information, not legal advice. Sources: Va. Code § 38.2-517, § 38.2-510, SCC Bureau of Insurance auto guide.

Insurance Claims

How We Handle Your Claim

Four steps from damage to done.

  1. Step 1: Request an estimate

    Call us or send photos and we assess the damage.

  2. Step 2: Share your claim

    Give us your claim number and we work with your insurer, including any extra damage found once the car is apart.

  3. Step 3: We repair it

    Body, structural, paint and mechanical work, coordinated in one shop.

  4. Step 4: Drive away

    Final inspection, pickup and your repair paperwork.

Before You Come In

What to Bring

Have these ready and we can start right away.

  • Your claim number
  • Your insurance company and adjuster's contact
  • Photos of the damage
  • Your vehicle's registration or VIN
FAQ

Insurance Questions

Do I have to use the body shop my insurance company recommends?
No. In Virginia you choose who repairs your vehicle. Your insurer may recommend a shop, but state law (Va. Code § 38.2-517) says it cannot require you to use one as a condition of paying your claim, and if it recommends a shop it must tell you that you are under no obligation to use it.

Do you work with my insurance company?
Yes. Autohaus works with every major insurance company and handles the claim paperwork for you. Bring us the claim number after your accident and we coordinate the estimate, supplements and approvals with the adjuster, so the repair moves forward without you chasing the insurer.

Is the collision estimate free?
Yes. Collision damage estimates are free and are done by appointment so a technician can inspect the vehicle properly. Send photos through the form on our home page, book online through our appointment page, or call (703) 471-4515 and we will follow up with the next available time.

Start your free collision estimate

Send photos or book a time. We work directly with your insurance company.

Free Estimate Book Appointment (703) 471-4515